Topic Hub • #Customer 360

Customer 360 Engineering Guides

Engineering guides, architecture patterns, and production implementations focused on Customer 360.

1 published publications•All Articles

Unified Customer Timelines: Combining Support Tickets, Purchases, and Product Usage into One Feed

Stop switching between helpdesk, billing, and analytics tabs. Build a unified customer timeline with a canonical event model, identity resolution, idempotent Kafka ingestion, and a partitioned PostgreSQL feed.

#Customer Timeline #Custom CRM #Event Modeling #Identity Resolution

10/9/2026

14 min

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#PostgreSQL23 #Next.js12 #Distributed Systems8 #Custom CRM8 #ClickHouse8 #Flutter8 #Machine Learning7 #Microservices7 #Data Engineering7 #Performance Marketing7 #Next.js 147 #Core Web Vitals6 #Kubernetes6 #Kafka6

KNetwork Systems Engineering

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